Metro-North was quite pleased to share the results of its customer satisfaction survey, which saw 94% of respondents claiming overall satisfaction–a record high for the railroad.
Another record was attained when half the respondents said they were “very satisfied” with service–the first time that’s happened.
Metro-North was pleased to report that the beleaguered New Haven Line–which officially changes its name to The Beleaguered New Haven Line in the third quarter of 2009–saw 90% of customers report satisfaction. I don’t believe Saugatucker was among them.
Employee courtesy, meanwhile–a.k.a. how nice the conductors are–got a whopping 98%.
MTA CEO Elliot Sander was very pleased with the findings.
“From superb on-time performance to new electronic display signs to industry-leading mechanical reliability, I am pleased that Metro-North Railroad’s efforts to improve customer service are being recognized by its customers,” he said. “Our MTA-wide efforts to improve customer service also emphasize customer engagement through initiatives like this customer survey. This is an area where Metro-North has led the way.”
Of course, the true challenge will be to keep satisfaction from plummeting to Bush-ian approval levels once all the drastic service cuts are in place.