The letter came on crisp Metro-North Railroad stationery yesterday, informing me that the railroad had approved my damaged-property claim stemming from the train armrest tearing my pants on April 17. A check for $15 was enclosed to cover “Misc/Damage to Personal Property.”
I must say, much as I was skeptical that Metro-North would uphold their end of the bargain, the whole experience was ruthlessly efficient. I contacted Metro-North April 17, the same day their train ripped my decade-old Gap khakis. I was told to write a letter, which I did, then received a call on April 29 instructing me to email a digital photo of my train pass and the torn pants.
I did that late on April 29, the check was issued May 1, and arrived May 7–“representing full and final settlement of the aforementioned matter.”
If only Metro-North’s trains were as prompt.